1. What is the returns policy at Traditional Garden Furniture?

We really do hope that you are happy with your purchase, however we do understand that for may reasons you may wish to return an item, this no problem; Please inform us of your wish to return the goods within 30 days of receipt and we will issue a full refund when received.

Where possible, please return all items in the original packaging.  Please also secure packaging well, as refunds can not be given to those items lost or damaged on their return to us. 

2. How Do I return my order?

Please follow the below process for returning your parcel to us:

3. How much does it cost to return an item?

We’re sorry, but we are unable to offer a free returns service. Returns must be made at your own cost. Please return items to the following address:

Traditional Garden Furniture
Lushington Hill
Wootton Bridge
Isle of Wight
PO33 4NT

4. My item is faulty what should I do?

5. When will I receive my refund?

For a standard return a refund will be processed within 24 hours of its receipt, please allow 3 days for the refund to reach your bank. For a faulty item refund please allow 3-5 days for the inspection and agreement of the refund.  If we feel this may take longer we will keep in touch with you.

6. Can I exchange an item?

Unfortunately we do not have an exchange process.

For further information please see our terms & conditions or call us on 01983 779677.